Frequently asked questions
WHAT ARE THE MAIN TELEPHONE NUMBERS TO THE SHERIFF'S OFFICE AND DENTENTION CENTER?
The Potter County Sheriff's Office can be contacted by calling (806) 379-2900.
HOW CAN I CHECK TO SEE IF I HAVE A WARRANT FOR MY ARREST?
We do not give out warrant information over the phone. You must present yourself in person to our warrants section, which is located at 13103 NE 29th Ave.
I KNOW SOMBODY WHO HAS A WARRANT FOR THEIR ARREST. WHAT SHOULD I DO?
If you know where somebody is that has a warrant for their arrest, you can contact our warrants section at 379-2982.
I WISH TO FILE A CITIZEN'S COMPLAINT AGAINST A PCSO EMPLOYEE. HOW DO I DO THIS?
Fill out a Citizen Complaint Form and drop it off the the receptionist in the Sheriff's Office. A completed form may also be faxed or mailed to the Sheriff's Office. Instructions for doing so are on the Complaint Form. These forms may be picked up from the receptionist during normal business hours, or you may download the form here.
WHAT IS THE PHONE NUMBER TO THE PROBATION OFFICE?
The Probation Office is not a part of the Sheriff's Office. You may call them at 378-3700.
I THINK I HAVE WRITTEN BAD CHECKS THAT HAVE BEEN TURNED OVER TO POTTER COUNTY. HOW CAN I TAKE CARE OF THIS?
You can contact the Potter County Hot Check Office at 379-2271. They will give you the necessary information about how to handle the problem.
HOW DO I GO ABOUT FILING A REPORT?
The first thing that needs to be determined is whether the offense you are reporting occurred inside or outside the city limits. Even if you reside in the rural county area, you must file your report with the Amarillo Police Department if the offense occurred inside the city limits. If your reported offense occurred outside the city limits, you can either call the Sheriff's Office to have a deputy dispatched to your residence or workplace to take the report or you may come in person to 13103 NE 29th Avenue where a deputy will meet with you to take the report. If you are reporting an offense that involves theft or vandalism, it is always best to have a deputy meet with you at the place of occurrence so that we may take necessary pictures and/or gather any evidence discovered during our initial investigation.
WHERE CAN I GET FINGERPRINTS TAKEN FOR SPECIFIC REASONS?
Fingerprints are being required for more jobs today than ever before. The Sheriff's Office offers fingerprinting services to citizens for a fee of $10 per fingerprint card required. Payment for the fingerprinting is cash only. We do not accept checks or credit/debit cards at this time. The service is offered Monday - Friday from 9:00AM - 4:00PM.
I AM REQUIRED TO REGISTER AS A SEX OFFENDER. WHEN AND WHERE SHOULD I DO THIS?
Sex offender registration is required for those who are convicted of this type of criminal offense. Registrations are conducted Monday - Friday from 9:00AM - 4:00PM. This required registration is done at the Sheriff's Office located at 608 S. Pierce.
HOW CAN I TELL IF SOMEONE IS IN JAIL?
WHAT ITEMS AM I ALLOWED TO SEND TO AN INMATE?
You may send letters, money orders, small photographs (inmates are allowed to have three photographs, no Polaroids), legal papers, a paperback book and a small, soft-cover bible.
CAN I SEND A BOOK TO AN INMATE?
A soft-cover book may be sent to an inmate. The books become the property of the Potter County Jail Library when the inmate is finished with the book or when the inmate is released from custody. Inmates are not allowed to have magazines or newspapers. Please do not send or subscribe inmates to magazines, newspapers or other periodicals.
CAN I SEND A BIBLE OR OTHER RELIGOUS MATERIALS?
A soft-cover bible may be sent to an inmate. If the inmate already has a bible, any additional bibles received will be placed in the inmate's personal property, which is stored by the Sheriff's Office in a secure property room.
WHAT HAPPENS TO THE PROPERTY I SEND THAT CANNOT BE KEPT BY THE INMATE?
The property will be returned to sender at the sender's expense.
HOW DO I SEND MONEY TO AN INMATE?
Potter County Detention Center
13100 NE 29th
Amarillo, TX 79111
CAN AN INMATE SEND ME MONEY?
No. Inmates are not allowed to send money through the mail.
HOW MUCH MONEY CAN I SEND / BRING TO AN INMATE?
There is no limit to the amount of money you can send or bring to an inmate as long as the funds are in the form of a Cashier's Check or money order.
HOW DO I ADDRESS LETTERS TO MAKE SURE THE INMATE RECEIVES THEM?
Potter County Detention Center
13100 NE 29th
Amarillo, TX 79111
WHAT ARE THE VISITATION HOURS AND WHAT ARE THE RULES ASSOCIATED WITH VISITATION?
As of 08/01/10, normal visitation hours are changed from the old weekend-only schedule. The following is the current visitation schedule for inmates being housed at the Potter County Detention Center:
Monday: No Visitation
Tuesday: 6:00 pm to 9:00 pm
Wednesday: 8:30 am to 11:30 am
Thursday: 6:00 pm to 9:00 pm
Friday: 8:30 am to 11:30 am
Saturday: 8:30 am to 11:30 am & 6:00 pm to 9:00 pm
HOW LONG ARE VISITS?
Inmates are allowed two (2) twenty minute visits every calendar week.
HOW DO I ARRANGE CONTACT VISITS?
Contact visits are not allowed.
HOW DO I FIND OUT WHEN AN INMATE IS GOING TO COURT?
The Sheriff's Office does not release this information.
HOW CAN I GET PROPERTY FROM AN INMATE?
Inmates may release personal property to visitors at the inmate's request. Sheriff's Office personnel will complete the appropriate paperwork at the time of the property release.
HOW CAN I CALL AN INMATE ON THE PHONE?
You cannot call an inmate, however, inmates can place collect telephone calls from their housing assignments.
HOW DO I RECEIVE CALLS FROM AN INMATE?
Inmates can place collect telephone calls from their housing assignments.
MY PHONE WILL NOT ACCEPT COLLECT PHONE CALLS. WHAT CAN I DO TO CHANGE THIS?
You must contact your local telephone company.
HOW DO I STOP AN INMATE FROM CALLING ME FROM THE DETENTION CENTER?
Contact the Detention Center and request a "call block" to be placed on your phone number.
WHAT IS COMMISSARY?
Commissary is the term used to identify items that the inmates are allowed to purchase from the Sheriff's Office. These items include various snacks, undergarments, writing materials and personal hygiene items.